The following terms and conditions describe the Payfare Roadside Assistance Program (the “Program”), which is operated and administered by DAA.
As used in these terms and conditions, the following words are defined as follows:
"Account" means any Payfare Mastercard;
"Cardholder"" means the primary cardholder on the Account provided that such cardholder holds a valid driver’s license in Canada or the United States to operate a passenger vehicle;
"CHA" means the Payfare Mastercard Cardholder Agreement between the Cardholder and Payfare;
"DAA" means Dominion Automobile Association (2004) Limited;
"Good Standing" means compliance with the terms and conditions of the CHA;
"Excluded Service Area" means any area which is not designated for routine travel by passenger vehicles including but not limited to the following areas: roadways that are not assumed by the applicable level of government, vacant lots, open fields, private or impassable roads, mud trails and other off-roading areas, and construction sites.
"Member" means a Cardholder eligible for coverage under the Program and for greater certainty excludes any Cardholder on an Account that is not in Good Standing or is otherwise closed.
* Safe. Pre-qualified towing professionals.
* Fast. Priority service when you need help.
* Convenient. Just one number to call, 24 hours /day, from anywhere in Canada and the United States.
* Complete. Covers each cardholder while driving in almost any passenger vehicle, whether the vehicle is owned, borrowed or rented
* Coverage. Battery Boost, emergency gas delivery (Cardholder pays for gas), flat tire change if a safe and inflated spare tire is available, lockout services, winch from mud/ditch/snow and tow in the event of a mechanical breakdown to the nearest qualified repair facility within 25 km from breakdown.
a. General: Subject to the following terms and conditions, each Member is covered 24 hours per day, 7 days per week, in Canada and the United States (including Alaska, Hawaii and Puerto Rico), for the services noted in section 3a) below, provided that the vehicle is not located in an Excluded Service Area.
b. Restrictions: Subject to section 5(f), a Member will not qualify for any services under the Program in the following situations: (i) when alcohol and/or drugs are a contributing factor to the immobilization of the vehicle; (ii) if the vehicle is not covered by public liability or property damage insurance; (iii) if the vehicle was immobilized while the Member was committing or attempting to commit a criminal offence; (iv) if the vehicle was immobilized while the Member was wilfully violating any traffic law; (v) the vehicle was immobilized in an Excluded Service Area; (vi) the Account is not in Good Standing.
c. Start of Coverage: 48 hours after Member’s Payfare Mastercard has been activated.
a. Included Vehicles: Subject to the terms and conditions set out herein, the Program covers any passenger vehicle (up to 10,000lbs or 4,536 kg) that is driven legally by the Member and which can be serviced with one standard duty passenger vehicle tow truck.
b. Excluded Vehicles: All other vehicles may be deemed to be excluded vehicles by DAA, in its sole discretion. Without limiting the scope of the forgoing, the following types of vehicles are excluded from coverage under the Program: any vehicle that is loaded or altered in such a manner that the tow truck operator, in its sole discretion, deems that it cannot be serviced in its current state, all recreational vehicles of any kind, motorcycles, off-road vehicles, unattended or unlicensed vehicles and any type of vehicle located in an Excluded Service Area
a. Included Services: (i) battery boost; (ii) delivery of emergency gasoline which is sufficient to drive the vehicle to the nearest gas station, up to approximately 7.5 litres of gasoline (the Member is required to pay for the gasoline delivered), subject to the following terms and conditions: for safety reasons, diesel and other fuels will not be delivered, and if transportation of fuel is prohibited in the location where the vehicle required service, the vehicle will be towed to the nearest gas station within 25 km from where the vehicle ran out of gasoline; (iii) changing of a flat tire provided that a safe and inflated spare tire is available; (iv) lockout service; (v) up to one (1) hour of winch service from a single tow truck if the vehicle is immobilized in mud, a ditch, or the snow; and (v) tow services in the event of a mechanical breakdown to the nearest qualified repair facility within 25 km from the breakdown.
b. Excluded Services: any included service over the time or distance specified in section 3(a) above, or any service to be performed on a vehicle that is deemed by the tow truck operator not be road worthy or is otherwise unsafe, provided that service may be provided to the Member outside the Program at DAA’s discretion and at the Member’s sole expense.
c. Additional Terms and Conditions: (i) apart from the included services specified in section 5(a), repairs will not be performed at the site where the vehicle was immobilized; and (ii) only one included service is covered within a 24 hour period.
Up to three (3) service calls per year.
a. DAA does not assume any liability or responsibility for any loss or damage to the Member’s vehicle or any other personal property resulting from the rendering of a service under the Program. A Member is responsible for promptly reporting any loss or damage to the Member’s insurance company.
b. By accepting coverage under the Program, each Member authorizes Payfare to provide such information reasonably required by DAA to confirm coverage under the Program.
c. The Member is solely responsible for the cost of all parts and labour required to repair the Member’s vehicle.
d. Payfare reserves the right at any time and without advance notice to Members to amend these terms and conditions or cancel the Program.
e. Payfare reserves the right to cancel coverage to all Members associated with an Account for any reason stipulated in section 1(b). “In the sole discretion of DAA or Payfare, Payfare and/or DAA reserve the right to cancel a membership if the service is being misused by a member, including, the servicing of vehicles which are not driven by the member.