Support & FAQ


Click here or the sign-up button on the top right of the Payfare website home page or mobile app, then follow the steps through the easy and fast sign-up process.
You must be an active Uber Driver Partner with a valid email address. If you do not yet have a Payfare Mastercard, we will also need your address to ship a new card to you.
No – and there are no sign-up or cancellation fees. You can opt out of the Payfare program at any time. To cancel, simply contact us at 1.800.719.2685.
After we validate your information, your new Payfare account will be created right away (usually same day) and you will receive a welcome email from us. If you already have a Payfare Mastercard it will be activated immediately, otherwise we will ship a new card to you via FedEx and you will receive it within 1-2 business days.
No credit check is required for you to become a Payfare Mastercard cardholder.
Yes. Payfare is a completely separate MasterCard card program designed for Uber Driver Partners.
Once you receive your new card in the mail you should sign the back then activate it immediately online at payfare.com/activate or call 1.800.719.2685.
You can start using your new card immediately after it has been activated and you receive your initial earnings load.
All of your Uber earnings owing to you to date will be loaded to your card upon activation. Each day thereafter, your earnings will automatically be loaded to your card after midnight. You can also cash out your Uber earnings sooner, up to 5 times per day using the Instant Pay button in the Payfare App.
We’ll send you an alert each time your earnings have been loaded to your card. You’ll also receive a weekly earnings statement via email. You can check your earnings history and details in app by clicking the Earnings History button.
Your Payfare Mastercard card is accepted at over 33 million locations worldwide. There is no fee to use your card to make purchases. Shop in stores. Shop online. Use at restaurants. Pay for gas, groceries & so much more. You can also withdrawal cash at any ATM.
The Payfare app works on iPhone (iOS) and Android smartphones. You can use any Android phone that runs on version 2.2 or higher and iPhone models 4 or later. For iPhone make sure you are running iOS 7 or above. The Payfare app will always work best on the most up-to-date phone software, so please ensure you have the most recent versions installed.
Make sure that your cellular data or internet connection is stable and that your password is correct, using the forgot password feature as necessary. Alternatively, try restarting your phone. If you still cannot log in for an extended period of time, please contact us to resolve your issue.
If the app freezes or crashes, switch the phone off and then back on again then restart the app. You should then be able to log back in and pick up where you left off.
Simply go to the App Store or Google Play and re-download the free Payfare app. Just log in as you normally would using your current user name and password.
We are always looking to improve our service and we welcome your feedback. You can email us at support@payfare.com.
You can access your account 24/7 online or in-app. Your login is your 10-digit mobile phone number or email address.
Simply click on the Payfare Support button in app to contact us by email or phone.
Please go to our complaints page and follow the instructions provided
You can check your card balance 24/7 by accessing your online account at payfare.com or in the Payfare mobile app. You can also text the word ‘balance’ to 393939. Standard data and text messaging rates may apply
E-Transfers typically arrive in the recipient’s email inbox within 20 minutes. If after 1 hour your recipient has still not received the e-Transfer, please contact Payfare support via email.
Simply click on the Roadside Assistance button in-app and we'll connect you 24/7. A maximum of three (3) Roadside Assistance calls are available to you for free per year of use. Please allow for up to 3 business days from the date of your activation for Roadside Assistance to become available on your account. Refer to our Payfare Roadside Assistance Terms & Conditions for more information.
Your coverage includes towing (up to 25 km), jump start, lock out, tire change, winching, fuel delivery and flatbed service (if required). A maximum of three (3) Roadside Assistance calls are available to you for free per year of use. Please allow for up to 3 business days from the date of your activation for Roadside Assistance to become available on your account. Refer to our Payfare Roadside Assistance Terms & Conditions for more information.
Payfare offers fair and transparent pricing. Any applicable fees are posted on the home page of our website at payfare.com.
If you believe your card has been lost or stolen, you must contact us immediately by calling 1.800.719.2685. We will ship you a replacement card overnight free of charge. The remaining balance from your lost or stolen card will be transferred to your new card automatically.
When you use your card to pay for certain goods or services a pre-authorization may occur. This means that a temporary hold will be placed on a portion of your funds over and above the actual purchase amount until the merchant settles the transaction – usually within 3 days. During this time these funds will not be available on your card to make additional purchases or ATM cash withdraws. As an example some pay-at-the-pump gas stations will pre-authorize $75 and restaurants will pre-authorize 20% over the actual bill amount. Other merchants such as hotels and car rental companies may have higher pre-authorization amounts or other requirements. We recommend that you contact the merchant in advance to ensure that you will have sufficient funds to cover the purchase and any pre-authorization amount.
Yes, you can use your card to make purchases online. At checkout be sure to use the same address that you updated your Payfare profile with. If you did not yet update your address, you may need to do so in-app prior to being able to make online purchases as many merchants need to validate your address for security purposes.
If your purchase is greater than your card’s available balance the transaction will be declined. On occasion, a merchant may force though a transaction that could cause your card to go into a negative balance. If this occurs you will be responsible for the value of the negative balance, which will be cleared upon your future card load(s).
If you do not recognize a transaction when reviewing your account online or in-app, try to match up the transaction amount with your receipts. Sometimes merchant names will show up different than the actual name of the store. If you still believe that the transaction is incorrect you may choose to file a dispute.
Yes, but some pay-at-the-pump stations will pre-authorize your card for up to $200. If you do not have this amount available on your Card, the transaction will be declined. By paying for your gasoline inside, only the actual purchase amount will be withdrawn from your card balance.
You can obtain cash from any ATM that has the Mastercard® or Cirrus® logo. A fee of $2.50 applies to each ATM transaction, in addition to any fees the ATM owner may charge. You can search for surcharge-free ATMs by clicking on the ATM Locator button in-app.
You can withdraw cash from an ATM as many times a day as you would like, however, you may not withdraw more than $1,000 total per day. Some ATMs also have limits per withdrawals.
The merchant will handle the return in accordance with Mastercard® guidelines. Store return policies may vary. The merchant may credit your card, provide a cash refund, or issue a store credit. If the merchant reverses or cancels the transaction on your card, it may take up to 10 days for those funds to become available on your card.
Yes, however keep in mind that car rental companies will process a pre-authorization for much more than the actual cost of the rental until which time you return the vehicle and settle for extra charges such as fuel, damage, road tolls, extra days, etc. These preauthorized funds may not become available on your card for up to 60 days. To avoid any issues, we advise you to first contact the rental car company and ask them what their policy is regarding the use of prepaid cards.
Your card may have been declined because the purchase amount was greater than the available balance on your card. Some retailers will allow you to do a split transaction where they allow you to use two separate payment methods. Merchants are unable to obtain the balance on your card so it’s important to always know your balance before making a purchase.
Your card will expire on the expiry date shown on the card. You will receive a replacement card in the mail prior to your current card’s expiry date.
If you do not recognize a transaction when reviewing your account online, try to match up the transaction amount with your receipts. Sometimes merchant names will show up different than the actual name of the store. If you still believe that the transaction is incorrect you may choose to file a dispute.
If you have a dispute regarding a purchase you have made with your card, we recommend that you first try to settle the dispute directly with the merchant where the purchase was made. If you are unsuccessful, you can file a formal transaction dispute by sending an email to support@payfare.com. We are unable to accept telephone calls for transaction disputes. All disputes will be responded to within 5 days of receipt of your email. Please be sure to describe the transaction in detail and why you believe it is incorrect. You will need to include your full name, card number, address and phone number along with copies of any relevant correspondence such as a transaction receipt.
Yes. Your privacy is important to us. Please refer to the Payfare Privacy Policy.
Your Payfare Mastercard does not currently help to build or restore your credit. Your transaction history will not be reported to the credit bureaus.
You will be assigned a PIN when you are issued your new card. You should not write or keep your PIN with your Card.
We will mail your card to you on the next business day after you request a card from us online. Shipping usually takes 3 to 5 business days. If you do not receive your card within this timeframe please contact Payfare support.
Your login is your 10-digit mobile number or email address. If you forget your password, simply click on the “forgot password” link and enter the same email address used when signing up for Payfare. Your new password will be emailed to you immediately.
Please click here to review Payfare’s Complaint & Resolution Process.